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Customer Experience Blog

Smarter Communications: say goodbye to the status quo

Today, particularly in Financial Services there is regulatory expectation that firms ensure their communications are both “customer focused and rigorous”. To companies working in regulated markets, this means stress-testing your communications with customers and / or target audiences before rolling out. https://www.linkedin.com/pulse/smarter-communications-say-goodbye-status-quo-scott-davidson...

How a niche focus on using research to help firms improve their complaint handling performance might lead to business success

If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction – and this business strategy is applicable to Market Research firms as it is any other   https://www.linkedin.com/pulse/how-niche-focus-using-reserarch-help-firms-improve-might-davidson?trk=v-feed  ...

Timing Is Everything

How timing might just be the most important element to influence business success. Being in the right place at the right time (with the right proposition) is more likely to contribute to business growth and success than your business model or size of investment. That’s...