At The Research Locker, we have a strong quantitative pedigree and robust in-house capabilities:
• Design, set-up and manage quantitative surveys on your behalf.
• Offer postal, face-to-face, telephone and online / mobile survey deployment and feedback collection.
• Where a telephone approach is used, we use our 60-seat in-house CATI unit to interview complainants – we can also offer an online variation free of charge
• Analyse and report key findings and insights.
• Statistical analysis to identify key drivers of what makes a good (or bad) complaint experience and drives (dis)loyalty.
• Presentation to senior business stakeholders and action planning workshop